Media Coverage
NJ BIZ
June 11, 2007
NewBridge Gets High Marks
An overwhelming majority of people receiving services from NewBridge (94.8 percent) would recommend the agency to a family member or friend, affirmed a survey conducted by the nonprofit provider of behavioral health and education programs based in Morris and Passaic counties.
Comprehensive survey results of three NewBridge programs—counseling, day treatment and residential care—revealed very high marks in many areas of the agency. Among the most highly rated categories were quality of staff, doctors' care, individual and group therapy.
"NewBridge's mission is to help people find balance in their lives by providing affordable and innovative programs," said Robert L. Parker, Executive Director, NewBridge. "Our staff and board are delighted with the results of this survey, which credits our professional staff with achieving this mission so capably through the care of the nearly 10,000 people we serve every year."
NewBridge also received high marks from clients in the following areas:
- 95.6 percent satisfaction with NewBridge's residential staff
- 86 percent satisfaction with the treatment they have received
- 100 percent satisfaction with the residential program meeting their needs
- 97.7 percent satisfaction with day treatment case managers
- 100 percent of day treatment clients with the quality of care by their NewBridge doctor
- 93.1 percent of people receiving NewBridge counseling satisfied with their therapist
- 89.8 percent of people receiving counseling satisfied that treatment has helped them
"As NewBridge grows in scope and breadth to meet the changing needs of our community, we continue to strive to provide the highest level quality of care possible," said Nicole Novello Olsen, Quality Assurance Manager, NewBridge. "These responses validate the efforts of a team of experienced, caring and talented professionals."
A NewBridge staff satisfaction survey was also conducted recently, which revealed an 86 percent overall satisfaction rating among employees.
NewBridge has office locations in Boonton, Montville, Pompton Lakes, Pompton Plains, West Milford and Wayne. To learn more about NewBridge's services or a career at NewBridge, call toll-free (888) 746-9333 or visit www.newbridge.org.
About NewBridge Services
NewBridge Services, Inc., a nonprofit community organization founded in 1963, provides innovative mental health, substance abuse, housing, children's and senior services and education programs. Whether dealing with stress, grief, or substance abuse or in need of parenting, relationship or caregiving advice, NewBridge offers counseling programs, educational forums and life-enriching services to help people bring balance to their lives. For more information call 973-839-2520 or visit www.newbridge.org.